On Mon, 20 Jan 2003 21:21:10 +0000 (UTC), retsuhcs@xinap.moc (Mike S.) wrote:

>Your post reminded me. This happened about 6 weeks ago, but I forgot

>to post about it.

>

>I was in the neighborhood, so I wandered into the B&H store one afternoon

>to pick up about $80 worth of camcorder accessories. The sales staff were

>not happy that day, because it seems their computer server was crashed and

>they could not actually SELL anything! Finally the head of the video dept

>suggested that I just order by phone. I said that the shipping costs

>would be a significant fraction of the total cost, and that it why I held

>off buying until I was near the store, so I could purchase in person.

>

>He told me to mention the crashed server to the order taker, and gave me

>a code to verify that I qualified for free shipping as a courtesy.

>The next day, I placed the order by phone, and was not charged any shipping

>fees.

>

>It's rare that a store would go the extra mile to keep a customer for a

>small order ... kudos to B&H.

B&H (www.bhphotovideo.com) has, over the last 20 years or

so that I have bought from them, offered excellent service

along with their good prices.

B&H has earned its good reputation.